♦ HOSPITALITY IT SOLUTIONS - EDMONTON, ALBERTA, CANADA
♦ HOTEL WEB SOLUTIONS - EDMONTON, ALBERTA, CANADA

A hotel's Information Technology ( IT ) infrastructure is a complex system involving many different components that need to communicate with each other.

►Telephone systems need to communicate long distance call information to the Property Management System ( PMS ), turn phones off and on at check- out/check-in and clear in-room voicemail at check-out.

►Television systems communicate Pay-Per-View charges to the PMS, as well as can handle guest Internet access and even allow check-outs to be handled from the room - relieving pressure on front desk staff.

►Restaurant Point of Sale ( POS ) systems must post meal charges to guests portfolios.

►Internet service can be provided to guests, but the network must be kept separate from hotel's main network to prevent unauthorized access to hotel data.

►Wifi access points need to be properly placed and procured based on building construction and usage requirements.

►Some Property Management Systems maintain online reservation software that is hosted and served to the Internet from an onsite server.  This server needs Microsoft Internet Information System set up as well as Secure Socket Layered ( SSL ) certificated installed to ensure credit card information sent across the internet is encrypted.

The number of integrated systems seems endless based on the size of the hotel and services offered.  Other systems that can be integrated are catering, spas, gift shops and Internet kiosks. The list goes on.

Viva Media has been specializing in Complete Hospitality IT and networking solutions for over eight years.

We have been involved in the network design stages of new hotels and renovated ones and have worked with many Property Management System, Point of Sale, Telecom, Audio/Visual, catering, spa and guest internet access (paid and free) solutions.

In additional to our hospitality networking services, we can assist in your online reservations website and can even set up a Call Center to have reservation agents handle bookings from a central location for larger hospitality operations.

Viva Media provides hospitality IT and Web solutions across Western Canada with clients in Edmonton, Banff and Jasper Alberta as well as  Kelowna, Revelstoke, Vancouver, Victoria, Silverstar and Big White British Columbia.

For more information on our hospitality web or networking services in Western Canada please call us, we'd love to hear from you!